Digital transformation in business. How? Read on below to know.
Digital Transformation in Business
Businesses today need to keep up with the digital transformation. The old order of doing things is being replaced by a new era for doing business. New technologies are rising at an alarming rate.
With the pace of change so fast, for organizations to survive, they must embrace the future by making their business digital. To run a digital business, the organization needs to follow new rules and laws that are different from the traditional rules.
To transform businesses into digital businesses, organizations need to follow these new rules:
1. Businesses must transform into customer-centric businesses.
2. Organizations must embrace data as an asset that can provide insights and intelligence. They can use it to deliver better value for the business.
3. The companies must change their mindset from “build and deliver” to “learn and adapt.” The companies that are built on learning have a better chance of survival.
4. It is not about best practices anymore, but about continuous learning through rapid experimentation. It is about using data to generate insights, testing the results of the experiment, learning from the outcome of the experiment, and then adapting to respond to it.
5. The companies must be ready for the changing nature of work. Some jobs will vanish while new ones will be created in their place. The companies should be ready for the changing nature of work by training their staff in digital skills so that they can adapt quickly to any changes in the work environment.
In Work Environments
Let’s see how digital transformation is happening in different work environments today:
1) IT Work
Digital transformation in IT work is moving the focus from managing hardware and software to managing services. There are many challenges in shifting focus from managing services to managing services. IT departments should evaluate their current processes and come up with a roadmap for transforming into service-based organizations.
For example, the IT department can use service catalogs or service level agreements (SLAs) to list what services they offer. The department can also maintain a master document that describes how all their services are connected. They can also provide technical support teams with proper training so that they can provide effective support when issues arise with these services.
2) HR Department
HR teams have been successful in transforming into service providers. They have created a culture that looks at employees as resources and people as assets. The HR department has the responsibility of managing these resources and their performance.
Digital transformation in HR work is changing the way HR teams recruit new employees. HR teams are using data to make informed decisions on hiring new employees. They are using new hiring processes. Like agile hiring and moving away from traditional hiring practices such as paper-based interviews, resumes, and cover letters.
It is not only about the recruitment process but also about the retention of new employees. HR teams can use data from employee surveys, exit interviews, and employee engagement surveys.