Why it’s important to have digital transformation in tourism? As you know, tourism was one of the first industries to digitalize business processes. It’s a pioneer in the online booking of flights and hotels.
Yes, tourism was a persistent early user of new technologies and platforms.
But, it needs to maintain its competitiveness, growth, and long-term development. So, a digitalized tourist sector must innovate and create new business prospects.
Digital Transformation And SDGs
The experience will continue to move toward becoming more seamless, frictionless, and high-quality. That is because of the digital transformation in tourism. At the same time, contribute to the United Nations’ Sustainable Development Goals (SDGs).
Tourism has used a lot of technologies on its journey. For instance:
- the Internet of Things
- location-based services
- artificial intelligence
- augmented and virtual reality
- blockchain technology
This has resulted in tourism that is more:
- economically, socially, and environmentally sustainable than before
With advancements across industries, digitalization has a beneficial environmental impact. But, it can have a greater contribution to a more sustainable industry footprint.
Here are some of the benefits of having a digital transformation in tourism.
Smart Travel Facilitation
A comprehensive smart travel model is first on our list. It is one that encompasses smart visas, borders, security processes, and infrastructure.
As you know, it will revolutionize tourism as you know it. So, it can be comparable to how smartphones have transformed telecommunications and media.
Because of digitalization, passengers may now:
- buy and check-in for flights online
- have their boarding passes on their cellphones
- travel through automated security gates
As a result, it improves travel convenience as well as security.
A smart destination is one that has a:
- accessibility, and
- inclusion strategy in place throughout the tourism cycle
A smart destination considers both locals and visitors when planning tourism. It also takes into account multilingualism, cultural quirks, and seasonality.
This is why smart destinations are critical to the tourism industry’s evolution. They offer a seamless and exciting experience for tourists. At the same time, manages local resources efficiently.
The secret is to correctly track, integrate, and analyze data. Thus, having efficient decision-making, prioritization, and anticipation of difficulties.
Smart destinations can also improve tourist governance. How? Well, simply by forming inclusive structures. For instance, boards, trusts, or foundations that represent all stakeholders in the destination.
They can assist in ensuring the greatest accessibility. Yes, for venues, products, and services by removing mobility impediments.
It’s possible to look at sustainable tourism management from a variety of perspectives.
Because travel is centered on technology, tourism occupations will open. It needs both technical and advanced soft skills.
Yes, the greatest societal impact of digital change in tourism is on the workforce. It accounts for one out of every ten jobs globally.
Intelligent automation will alter the character of some travel occupations. At the same time, it will end others.
But, because the sector is expected to grow, it will create new job opportunities. And it may exceed the automation of existing professions.
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