Tag Archives: Digital Adoption Best Practices

How Software Walkthroughs Help Digital Adoption Challenges

Are you facing digital adoption challenges now? Or are you preparing for the possible ones when you adopt a new tool ahead? 

You are not alone in the dilemma. In fact, almost “$1.3 trillion are spent on digital transformation last year, $900 billion was wasted” (according to Harvard Business Review).

“More than 70% of digital adoption initiatives fail” -McKinsey Research

But what are the challenges and most common factors that lead to adoption failure? 

Most Common Digital Adoption Challenges

1. Training

Training users for a new digital tool involves hard work and costs. You must, of course, develop training materials that may cost you hours. In addition, depending on your arrangements, hiring trainers, or travel costs for trainees and presenters- all mean costs. Not to mention the costs if you opt to rent a place for training.

On the other hand, if you handle the training within the office premises, this also means a loss of productivity or work output for the day.

Another challenge is when an app, software, or digital tool updates its features and uses. Because this means additional training. Updates are inevitable because technology changes over time. And you cannot opt for a later version. Otherwise, you will deal with bugs and potential cyber threats.

2. Onboarding

Onboarding does not stop training for users. However, many do fail in only focusing on the first release of the new technology. While neglecting the training afterward. This, too, results in digital adoption failure.

3. Knowledge Retention

Knowledge retention in users is a common problem also. In fact, we tend to forget almost 70% of what we learn in training sessions within 24 hours. How much more is the retention value of new learnings that run for more days and even weeks? This factor also loses productivity and adoption.

4. Tracking and Analysis

Aside from the dilemmas that come with change, also comes the need for continuous tracking, measurement, and analysis. 

This is important because by doing so you will know :

  • How your users are using the new technology
  • Track the overall percentage of digital adoption

Knowing Software Walkthroughs

Software walkthroughs serve as interactive guides for users on how to use a new app or its feature. For example, they can appear as pop-up balloons. These pop-ups will then lead users where to click. Perhaps give instructions on how to complete a certain process or function.

How Software Walkthroughs Can Help

Software walkthroughs can be like a personal guide for each user. Moreover, software walkthroughs can simplify the tasks of training. 

Here are more ways adapting software walkthroughs can help, for example:

  • Training: software walkthroughs can help users on a personal level on how to use a platform. Also, in case of new features, it can highlight the changes. Thus, excusing you of the need for additional classroom training.
  • Onboarding: for new users, software walkthroughs can also help them as the old users. Perhaps your Digital Adoption Platform can help you provide a software walkthrough designed for new users.
  • Knowledge retention: another benefit of using software walkthroughs is they are available at any time of the day- 24/7. So it can provide help whenever a user calls it to.
  • Tracking & analysis: lastly, it can provide the company with tracking and analysis reports. So leaders can easily see how their users perform with the new tools.

Digital Adoption Best Practices to Success

Following the digital adoption best practices can help lead you to success. If you want to have a high adoption rate, this is the way to go.

So, what are these best practices? Let us dig deeper into that in this article.

Digital Adoption Best Practices

Make a Plan

Before starting anything, you first need to make a plan. Knowing where you want to go can help you set your journey clearly. But how?

First, figure out what success means for you and your company. How would you know you reached success? Then ask, what are your goals? After, make sure that you make your goals measurable.

Doing so can help you outline your plan. Take note, digital adoption is not only about buying new techs then calling it a day. You will also need to consider different factors.

Drive Collaboration

Next, your adoption will need to take a collaborative approach. How to do this? By getting help from a person from each team or department.

Then, you can all make a list of your needs, goals, and capacity. As a result, this will make your adoption reach your whole company. And this is crucial. Why?

Resistance to change is one of the biggest hurdles of digital adoption. So, when you include everyone, you remove that hurdle. Thus, driving people to accept changes. As well as be more collaborative.

Give Strong Leadership

Strong leadership is needed for a huge change. These leaders need to have the backbone to “walk the talk.” If so, it is easier for workers to follow.

What should a good leader do? First, drive culture change. There needs to be a change from the traditional mindset to a digital one. Then, he must be able to drive an outlook for innovation.

Remember, digital adoption is not only an IT process. It is also a cultural process.

Measure Success

Next, measure your success. What is the use of doing changes if you cannot see it is successful or not? So, you will need to know if your efforts were worth it or not. How?

By having the right KPIs. But it is not enough to just track your user logins. Find out more. Know other details. See what problems it solved, how it helped your employees, customers, and more.

But do remember that there are no one-size-fits-all metrics. So, you will need to make one that fits your company’s needs.

Invest in Training Tools

Last, invest in training tools. There is no need to make your digital adoption hard. Do not make tech to be the problem.

Remember, tech should help solve your problems instead. So, that is what a Digital Adoption Platform is for. Leading ones, like WalkMe, can help in guiding end-users to use techs to the full.

Also, it can learn user behavior. Thus, it can give your worker the help they need. So, there is a lesser need for you to conduct training.

Follow These Digital Adoption Best Practices

So, what are you waiting for? Follow these best practices. In time, you will see your adoption rate rise.