Tag Archives: digital adoption

Digital Adoption basics: All You Need to Know 2021

How will you define digital adoption basics? Why is it important in running and thriving a business in 2021 and beyond?

In this post, we will cover the following topics for you:

  • What is digital adoption?
  • Why is digital adoption important today?
  • How can you effectively facilitate digital adoption?
  • What are the challenges of digital adoption?
  • Why consider a Digital Adoption Platform?

Digital Adoption Basics 

1. What is digital adoption?

Digital adoption is a state where a user can fully use digital technology to its full capacity- tools, software, or application. 

Or this should also mean that the user can use such tools in doing a variety of digital processes. That is without hardship and resistance. Thus, reaping productivity and more efficiency in business outputs.

2. Why is digital adoption important today?

Most of today’s companies are undertaking digital transformation initiatives. This likely includes the use of new tools, applications, and software in boosting business operations and processes.

So it is expected for the employees to go through a period of adjustment in using the new tools. Otherwise, the company will not get its return of investment (ROI). Because no matter how costly a digital tool is, but if without proper use, it is useless and ineffective.

3. How can you effectively facilitate digital adoption?

A smooth transition (from old traditional ways to modern digital ways) can only be achieved if the company applies the following, for example:

  • Classroom training
  • Knowledge transfer
  • Documentation
  • Using Digital Adoption Platforms

Why are all of these means of training important?

Every user (employee) is unique in its ways of effective learning. One user may learn more by kinesthetic learning (learning while doing). While the other may learn better by interpersonal learning (learning with others). So you have to adapt based on your users’ needs.

4. What are the challenges of digital adoption?

According to McKinsey research, more than 70% of organizations fail digital adoption because of the following factors:

  • Board resistance- when the leaders themselves are reluctant to change
  • Employee resistance- when the employees themselves are also avoiding the change. Perhaps because of lack of training and being too attached to the old ways. Or it can be because they do not fully understand why the change is necessary.
  • Lack of collaboration- if a DX initiative fails the support of the departments, the investment will fail. Because aside from the technology factor, DX also achieves access through the people factor.
  • Poor digital mindset- having the digital mindset is foremost important to leaders. Of course, they are leading the change. But if leaders themselves lack in proper digital mindset, the employees follow.
  • Lack of preparation- DX is like any other investment, it can only succeed with good strategy. Also, with enough preparation. 

5. Why consider a Digital Adoption Platform?

A Digital Adoption Platform (DAP) can work alongside your web-based applications. By adapting DAP in your digital adoption journey, your users can learn and adapt more effectively.

DAP can:

  • Provide on-screen guidance in-app
  • Provide contextual help

Thus, DAP can personalize learning to each user.

Digital Adoption In Covid 19

Digital adoption in Covid 19 is as important as the vaccine itself. Many organizations adopted a different approach to digital operations. As you know, people can’t work together in groups.

Customers also have an interest in services with little to no human interaction. Customers are also pushing for remote or at the very least contact-limited operations.

This, together, has aided in the digital transformation of enterprises across industries. Here are the key changes and digital adoption in Covid 19 we have seen so far.

Increased Technology Investment And Prioritization

As you know, it’s not always perfect. And yes, businesses have had to admit that integrating technology isn’t.

But, other organizations adapt to changes faster than others. Across industries, adjusting to these developments is a must with the situation at hand.

In some cases, employees expected it to take a year to put in place. But, it only took an average of 11 days.

Yes, the brands were able to come up with a suitable solution that allowed workers to work from home.

Paying Attention To Staff And Customer Technology Experiences

Companies were compelled to think carefully about the employee experience using digital capabilities. As you know, employees were required to work from home for the duration of their local closure.

Of course, companies couldn’t expect employees to just make use of what they had. Companies should also think well enough for their people.

Employees are grateful for any perks that provided extra working flexibility.

As a result, employees are more content in the workplace. Thus, leads to more productive work.

Inspiring A Technology “Spring Cleaning” To Streamline Investments

Many companies are beginning to organize their technology investments in a “spring cleaning” process.

It’s easy for employees and business leaders to ignore redundancies or gaps in services in the pre-covid age. As you know, organizations may have only used their digital capabilities on occasion.

The pandemic’s reliance on technology has forced people to reconsider their technology investments. More companies now are considering a digitally-focused business to adapt to changes effectively.

Moreover, increased automation improves customer experience and develop contactless services. As this demand rises, brands have seen a huge push toward automation. In return, it has improved their capacity to provide this experience to customers.

Seeing Technology As A Tool For Growth And Innovation

Many businesses saw technology as a way to save money and cut out superfluous spending before the pandemic.

When data and emails are sent automatically, it frees up the sales and marketing teams. So, they can focus on activities that automation and technology cannot handle.

Yes, all businesses need a digital transition. You and your organization can see the potential to innovate and move to the forefront of your sector.

Investing More In Cybersecurity

You need cybersecurity more than ever in today’s landscape. There is an increased emphasis on digital capabilities. Companies have relied more on technology and software to provide services.

Unfortunately, information security has become a top problem for organizations across industries. But, it goes to show you how businesses are investing more in cybersecurity.

WalkMe is a digital transformation platform that has rapidly grown to meet the enormous demand for next-generation digital learning.

You can learn at WalkMe with your digital transformation journey.

Best Digital Transformation Examples Now in 2021

For many years digital transformation improved businesses. In this article, we will walk you through some digital transformation examples. So, you will be inspired to transform too. 

Read on to know more. 

Digital Transformation in A Post-COVID World

Today we see a lot of companies transform digitally. The covid-19 pandemic also accelerated this. And we can see how it help them. 

Today we are in a global crisis. People are also worried about their health and safety. With the help of digital platforms, they can perform tasks without going outside. 

For example, businesses started to offer online ways to order. Banks now also have an option to withdraw money without inserting your card on the ATM. 

And these are something let me need now. At the same time, businesses don’t have to close their doors. 

Digital transformation also helps them survive and thrive these days. But, what inspired companies and businesses into digital transformation? 

Here are some of the reasons why: 

  • Personalized customer experience 
  • Collect data from insights 
  • Compete with other businesses 
  • Improve the company culture 
  • Meet customer demands and needs 

Now, let’s take a look at some industries. 

Companies Who Applied Digital Transformation 

Of course, there are a lot of industries that apply dx. But the following are pioneering 

  1. Services 
  2. Finance 
  3. Healthcare 

But, why should you make efforts to transform? Let’s consider why companies do so. 

Digital Transformation Examples 

Ping An Bank 

Ping An bank is a Chinese bank in Shenzhen. Because of the COVID-19 pandemic, they also encountered a crisis. 

For one thing, they couldn’t believe our services. And that’s because people can’t go outside. 

So they focused on applying technologies. They also do develop fully online access. So some of the services are now contactless. 

Because of that, their number of customers increased by almost 12%. 

Compac

Compac is a company that sells machines for fruit sorting and maintenance. But because of the pandemic, they could not offer support to customers. 

So, they decided to offer remote technical support. Their clients receive iPads that have applications with instructions. 

They also tailored checklists. So customers can solve common issues on their own. 

So, we can protect their technicians’ safety and that of their customers. 

AARMY

Gyms and fitness centers are also severely affected because of the social distancing rules. But thanks to technology, they can stay connected to their customers. 

Now, AARMY offers streaming sessions to its clients. And they’ve seen rapid benefits. How so? 

Within the first 24 hours, more than 18,000 attended online classes. 

TOV

TOV is an American furniture company. But the covid-19 outbreak forced them to close their stores. 

People now started to look for furniture. Parents want to find outdoor trampolines for their children. Employees who work from home how to look for desks. 

But, they cannot visit their stores. So, TOV has online stores now. As a result, they can reach more customers.

They also offer an eCommerce platform. Back then, they would only sell their products B2B. And a customer had to buy from furniture stores. 

But now, we can reach out to customers because of their B2C sales. 

Why 2021 Is the Year for Retail Digital Transformation

Retail digital transformation is a must for the sector. Why so? 

Read on to learn more. 

Retail Digital Transformation in the Post-COVID World

A lot of sellers now are under pressure. Because of the covid-19 pandemic, some of them had to close their doors. 

People can’t visit their physical stores. And now that they switched online, they get lost in the sea of competitors. 

Their employees are also working remotely. And they are expected to be more efficient despite the circumstances. 

But it can be a silver lining for businesses. They can use this as a chance to improve and grow. 

During this time, they should move to digital channels. So they can prepare for the future. 

We live in a world of constant change. And keep up with these changes is the only way to survive and thrive. 

Digital transformation can help them do so. Embracing change is a way to stay competitive. 

And if you want to survive, you should focus on applying technologies. So you can be more efficient and productive. 

Of course, all strategies require taking a risk. But the return on investment is worth it for businesses. 

What are some of the benefits? Let’s find out. 

Benefits of Retail Digital Transformation

When we talk about digital transformation, we refer to applying technologies. But it’s not just about that. 

It’s also about meeting customer expectations and prepare for market disruptions

Let’s explore ways how retail digital transformation can help businesses today. 

Become customer-centric

According to studies, people now care more about customer experience. They refer to this whenever they decide what company to do business with. 

For one thing, customers like it when businesses personalize the offers to them. They now expect offers like personalized emails to self-service portals. 

And because of the social distancing guidelines, buying online is also a popular offer.

If brands can do this, they can expect more customers. They are also more likely to stay. 

Boost internal productivity

Today, employees are working on a skeletal system. Company budgets are also squeezed. So brands how to do more with fewer resources. 

With automation, employees can spend more time working on higher-level tasks. Robots and software can make repetitive tasks automatically. 

And this can create more value for the business. Aside from that, they can also reduce costs. 

Make smarter decisions

One technology of digital transformation is data analytics. It helps brands make smarter decisions. How so? 

They will know more about their customers. For instance, what they look for, what they want to buy, and why they do it. 

So, brands can personalize offers based on that data. They can also learn which products are more popular with customers. 

Be Ready for Digital Transformation Now

Today, digital transformation is an ongoing trend. Digital retail it’s just a part of it. 

In the future, we will also see more strategies. So brands will learn more ways to be more creative. And that can help them compete with other brands. 

WalkMe is a digital platform that can help businesses and companies start their digital journey. To know more about their offers, visit WalkMe’s website now.

Digital Adoption Case Study: What You Can Learn

Knowing a digital adoption case study can help you learn a lot. Especially if you are planning to do a digital adoption within your company.

Remember, many trying but only a few are winning their digital transformation (Dx). And one of the reasons is that companies tend to undermine adoption.

Of course, you don’t want that, right? So, you need to learn from some case studies. What are these?

Keep on reading to know more.

Digital Adoption Case Study: Why Important

Digital tools are not the sole answer to modernization. Yes, it is an enabler. But there are many other things you need to do.

Like digital adoption. What is this? The state wherein you or your workers can use your digital use to their full capacity. And because of this, you can give out better results. Like:

  • successful Dx
  • more efficient employee onboarding and training
  • easier website navigation
  • heightened productivity
  • better software use
  • excellent customer care

As as you can see, in whatever you want to do, do not forget about digital adoption. Doing so can help you succeed.

But there is no foolproof plan for everyone. You will need to make your own. Of course, you can learn from some case studies. With this, you can have a pattern for your strategy.

Digital Adoption Case Study: Samples

Help Digital Transformation

Dx is on every CEO and CIO’s checklist. Everyone is doing or planning to do it. But this is a journey, a process.

Also, it has the potential to be disruptive. Why? Because culture change is crucial to its success. Everyone in your company needs to have a new mindset. From the traditional to a digital mindset.

So, how will your Dx succeed? Focus on digital adoption at the same time. Remember, there is no use in buying new techs if no one can use them to their full extent.

Efficient Employee Training

As you already know, training is crucial and should be done once in a while. But it can be hard to do traditional training from time to time.

So, how to make this easier and more efficient? Digital adoption. This can help your employees adapt to new tools faster. So, your training sessions can go smoother.

Especially if you are using a Digital Adoption Platform (DAP) like Walkme. It is immersive. Also, it is easier to make effective walkthroughs of apps and more.

Easier Website Navigation

Today, it is almost hard to find someone that is not using the internet. Almost every one of us now goes to a website or an app daily. But as you noticed, we tend to leave if the user experience is not seamless.

That is also true for your customers. So, you also need to ensure digital adoption among them. Make all your digital channels easy to use.

Also, provide something that can help your users use all its features. May it be a training video or with the help of a DAP. With this, you can get more sales conversions. As well as more loyal customers.

Digital Adoption in Banking: How to Succeed?

Digital adoption in banking is getting more and more important. Especially now that they are one of the leading in digital transformation.

But how can banks raise their customer’s adoption rate? Also, how can they help their staff? If you are in the sector, then this article is for you.

Keep on reading to know more.

Digital Adoption in Banking: How to Succeed?

Start with a Plan

To start, you will need to make a plan. Your journey will not see success without a good plan. So, you need to outline your goals. See what you achieve.

After, plan out how you want to achieve these results. What is your strategy? How will you measure success?

Empower Staff

Before launching new features or apps to your customers, think about your staff. They will be the ones that need to be familiar with them first.

So, train them how to use the new features. Encourage them to join the pilot programs. Then, let them see its perks. Last, get feedback from them.

Make Captivating Messages

Each one of us receives a lot of messages each day. And that is also true for your customers. So, if you send out a plain one, you being overlooked.

To avoid this, be sure to make captivating messages. One that will appeal to your customers. Know what they want or need. Then, figure out how you can give it to them. After, list out how the new feature can help them.

Ask Users to Take Action

After a captivating message, do not forget to include a call to action. Be sure that it is straightforward. But do not forget to reward that action.

Why? Because this can be a marketing strategy. Your customers will know what they need to do next. So, you can ask them to download your digital banking app. Or try out your new feature.

Use Traditional Channels

People feel closer to something that they see more often. After a while, they are more inclined to take an action.

And that is also true for your customers. What can you do? Promote your new feature in various channels. And do not skip on traditional ones. Like the billboard or on your ATM screens.

Cross-Promote

Aside from digital and traditional channels, do not forget to cross-promote. Find ways to do that. Like promoting your app during account opening.

Or you can promote your mobile app while doing a credit card promotion. This will help your customers know more about your app.

Measure Performance Regularly

Last, know whether your efforts are paying off or not. How? By measuring your performance once in a while.

How much were the ad visits? How are your email campaigns doing? Then, always be flexible to the new trends that are rising.

Digital Adoption in Banking

If you follow these tips, it can help you achieve a high digital adoption rate. But if you want more tangible results, WalkMe, the leading platform in the field, can help. Whether it be your employees or your customers.

Digital Adoption Best Practices to Success

Following the digital adoption best practices can help lead you to success. If you want to have a high adoption rate, this is the way to go.

So, what are these best practices? Let us dig deeper into that in this article.

Digital Adoption Best Practices

Make a Plan

Before starting anything, you first need to make a plan. Knowing where you want to go can help you set your journey clearly. But how?

First, figure out what success means for you and your company. How would you know you reached success? Then ask, what are your goals? After, make sure that you make your goals measurable.

Doing so can help you outline your plan. Take note, digital adoption is not only about buying new techs then calling it a day. You will also need to consider different factors.

Drive Collaboration

Next, your adoption will need to take a collaborative approach. How to do this? By getting help from a person from each team or department.

Then, you can all make a list of your needs, goals, and capacity. As a result, this will make your adoption reach your whole company. And this is crucial. Why?

Resistance to change is one of the biggest hurdles of digital adoption. So, when you include everyone, you remove that hurdle. Thus, driving people to accept changes. As well as be more collaborative.

Give Strong Leadership

Strong leadership is needed for a huge change. These leaders need to have the backbone to “walk the talk.” If so, it is easier for workers to follow.

What should a good leader do? First, drive culture change. There needs to be a change from the traditional mindset to a digital one. Then, he must be able to drive an outlook for innovation.

Remember, digital adoption is not only an IT process. It is also a cultural process.

Measure Success

Next, measure your success. What is the use of doing changes if you cannot see it is successful or not? So, you will need to know if your efforts were worth it or not. How?

By having the right KPIs. But it is not enough to just track your user logins. Find out more. Know other details. See what problems it solved, how it helped your employees, customers, and more.

But do remember that there are no one-size-fits-all metrics. So, you will need to make one that fits your company’s needs.

Invest in Training Tools

Last, invest in training tools. There is no need to make your digital adoption hard. Do not make tech to be the problem.

Remember, tech should help solve your problems instead. So, that is what a Digital Adoption Platform is for. Leading ones, like WalkMe, can help in guiding end-users to use techs to the full.

Also, it can learn user behavior. Thus, it can give your worker the help they need. So, there is a lesser need for you to conduct training.

Follow These Digital Adoption Best Practices

So, what are you waiting for? Follow these best practices. In time, you will see your adoption rate rise.

Digital Adoption Meaning and Different Sides

Many are confused about the real digital adoption meaning. Some are not even aware that there are different sides to it. How about you?

If you are one of them, then this article is for you. So, read on to know more.

Digital Adoption Meaning

What does digital adoption mean? It means being able to achieve a level of skill that is needed in using digital tools. So, this is when users can use these tools to their full potential.

As you can see, it is not only about being able to use the basic functions of such tools. This is when you or your workers can use all its advanced features. Or you can find better ways to use them.

Yes, digital adoption is a wide term. Many would use it to also mean the adoption of:

  • new tech, software, or feature
  • digital processes or workflow
  • digital culture or mindset
  • organization-wide changes

So, how can you know that it is a successful adoption? By seeing some positive impacts within your company.

But digital adoption is not only limited to your company’s walls. It has three different sides to it. What are these?

Digital Adoption: Different Sides

For Employees

Of course, you will need the help of your employees to use your enterprise apps to the full. But a lot of them may find it hard to use them. Especially software like HCM, ERP, and CRM solutions.

Why? Because most of the time, these tools are tailored for your company’s needs. So, you may find classroom-like training to be ineffective sometimes. Because employees may forget what they learned fast.

That is why some opt to get the help of a Digital Adoption Platform (DAP). For example, WalkMe, the leading DAP today. They can help raise the adoption rate for employees.

For Customers

Next up, your customers. Sometimes, they may find it hard to adapt to your new digital channels. May it be a new website or a new app.

If you roll out lots of updates, they may get confused. So, instead of helping solve their problems, it becomes one of their problems. Not good, right?

So, you will also need to ensure digital adoption for customers. How? You can release and online training to help them. But takes a lot of time. Thus, you can also opt to use a DAP to make this easier and faster.

For Partners

Last, your partners. Do not forget that they are your valuable stakeholders. Thus, they will also need to know if there are any changes in your system. Especially the ones for distributors or resellers.

Why? Because they are the ones selling your products. So, helping them digitally adopt is crucial. Like teaching them how to use your logistics system.

In doing so, you ensure that you cover the third side of digital adoption. Which is as important as the other two. If you succeed to ensure digital adoption for all three, you can see to it that it is easier to see success.

Finance Digital Transformation: Essential in the Post-CoVID World

Why is finance digital transformation essential in the post-COVID world? Also, what are the 5 biggest predictions in the industry?

Read on to learn more.

COVID-19, A Turning Point for Finance Digital Transformation

Finance digital transformation was considered “nice to have” before the pandemic. Well, not anymore.

The COVID-19 crisis is a tipping point for most industries. The changes brought by the pandemic bring more changes as our situation evolves.

Now, finance is embracing the concept of digital transformation. It is even deemed as a way to survive and to remain competitive.

The crisis also shows how much a company will suffer without DX. Whether we like it or not, it’s now clear that finance digital transformation isn’t optional anymore.

Finance Digital Transformation: Top 3 Predictions

None of us knows for certain what the future holds. But, we can prepare for what’s likely to happen.

In finance, that means investing in the right people and technology. So, the industry can survive the inevitable disruption ahead.

With that, below are five predictions for finance digital transformation in 2025.

Touchless transactions

In the next years, automation will continue to open new opportunities. As always, this will be centered on making things simpler for consumers.

It will also specifically include the following functions and operations:

  • order-to-cash
  • procure-to-pay
  • transactional accounting
  • business partnering
  • reporting and forecasting

Self-service

Now, we how self-service is becoming a norm. Still, finance will be hesitant on this side.

People now would prefer getting their questions answered digitally. For example, queries about budget and production are now automated.

In the future, data from spreadsheets will change into visually rich information. And of course, it will be more accessible and easy to use.

Robots and algorithm in operations

Even now, companies have seen the benefits of automation. Soon, it will bring more advantages.

Aside from managing costs, it will change how work gets done. Maybe in the next years, processes will no longer need human intervention.

Build A Successful Finance Digital Transformation Journey

To accelerate DX in finance, here are some of the critical steps they need to do:

Prioritize investments in digital technologies

Machine learning. Digital signatures. The cloud. Analytics. These are just a few of the technologies that finance can use.

All the more, it improves efficacy, insight, and agility in the industry. Now, finance companies already use AI. 

So, they see improvement in their data insights. By investing in tech, they can make transformation a reality.

Recruit and train for skills

Still, DX is not just about technologies. It also involves skills from professionals.

In fact, tech without skills will lead to missed opportunities. So, it’s just a waste of money.

Some of the skills that finance really needs are:

  • predictive modeling
  • scenario planning
  • identify and manage risk
  • extract actionable insights

That’s why they need to work with their HR team. So, they can acquire those skills by hiring or training more employees.

Lead by example

Another important part of the equation is culture. In fact, it supports the success of the digital transformation.

To do this, Chief Finance Officers can set an example by

  • experimenting with new technologies and processes
  • setting KPIs
  • show the value of DX

What Does Digital Transformation Mean?

Have you heard the buzz? Really, what does digital transformation mean? The web has been bombarded with definitions, and strategies relevant to this. But, what does it truly mean? For you, and your business?

Defining: What Does Digital Transformation Mean?

Digital transformation is the use of digital technologies. In addition, it aims to enhance existing business processes. Thus, it pursues the way to better productivity and work efficiency. 

A Change Of Culture

Moreover, digital transformation does not only affect business processes. But, it foremost affects the employees working

For example, traditional and used-to ways of work may be changed or modified. Thus, it could affect your workers. Some may find this appealing, while others will not. That is why good digital management is important. That is, to better prepare your employees for the change of culture within the company.

However, research shows that employees are happier to work with companies that are simple, modern, and has easy access to what they need. As a result, a happy worker delivers happiness into his work. This connects us to the next benefit of digital transformation- better customer experience.

Better Customer Experience

Aside from the employees, digital transformation also connects to the kind of service and experience your business delivers to its customers.

Why and how? 

Digital transformation enables better market insights. So with more data to assess, you will gain more understanding of your market. That is, with their needs, and what they further expect and want from you, for instance.

Take these as examples:

  • Food Service. Many food delivery services are out today. But what makes you pick a certain service? Because you like their food? Maybe! But a lot of customers also opt for the convenience and seamless transactions they can get. Food quality is given, but customer service and experience wins the game.
  • E-Commerce. Take the online stores for instance. Don’t you look for sites with a faster load of pages? Easy to use search engines? And a more personalized shopping experience? How can these companies deliver such services? Because of digital transformation. 

Unique Needs

However, it is noteworthy to mention that each company or business differs in the need for digital transformation. Yes, you cannot adapt to the new technology just because ‘it works for them’. No, because each business even with the same field, has different processes and business culture.

Agility To Demands

The business landscape nowadays is ever-changing, never constant, and fast-paced. What’s trending today may not be as efficient tomorrow. Currently, there are new innovations and technology advancements in the process.

How well can your business adapt?

The answer depends on how much you value digital transformation today. Again, it depends on how much you value. Thus, digital transformation starts from you. It begins with a digital mindset. That is, think of your business with so-called ‘digital lenses’.

  • Which areas of my business can I adapt to the new technology?
  • How can digital change shape my business’ success today?
  • Also, how can I prepare my business for future changes in the digital landscape?