Tag Archives: Digital Transformation of Business Process

Digital Transformation of Business Process

What is the digital transformation of business process? How can your company successfully do this? What are the steps to do so? To know more, keep on reading.

Digital Transformation of Business Process

A digital transformation of the business process means being able to shift from an existing process to a different process. It is a situation where an existing process is replaced and substituted by a new one. The existing process is traditional and the new one is the digital one. This can be done in several ways which will be discussed in this article.

Further, this kind of process is done to be able to achieve better results. The main goal of it is to improve revenue, reduce costs and increase efficiency as well as productivity. It also aims to give a better customer experience through innovation and technology.

Digital Transformation of Business Process: The Types

There are two types of business processes, namely: the continuous processes and the transactional processes. Each type has its transformation which will be discussed in this article as follows:

  1. Continuous Processes. These are those that are always happening such as HR, operations, marketing, supply chain, and more. It requires a lot of data and information for you to keep track of what’s going on in your business. Then, you need to break down your processes into smaller tasks to execute them faster. Technology is also helpful here so you can automate certain tasks as well as gain insights from large amounts of data you get from these tasks. Lastly, you need to find ways to improve collaboration as this will enable you to gain insights where most needed. 
  2. Transactional Processes. These are those that happen once or twice like sales transactions, credit card transactions, appointment scheduling, and more. These happen once or twice only. So there’s no need for you to break down your tasks or use technology here. But it’s still important that you do continuous improvement to gain more insights from your data since these processes happen only once or twice. In addition, you can use technology here to make things easier for your customers. Such as offering them an app for them to book their appointments easily without having to call you first or make an email inquiry about it first before they can book it. 

These two types of business processes have their ways of how they could be transformed digitally. But both share some things in common too such as to:

  • keep track of what’s going on in your business 
  • gain insights from data 
  • improve collaboration 

To achieve digital transformation of business process, there are three steps that you need to do:

  1. Firstly, understand.
  2. Then, break down your process.
  3. Lastly, automate and innovate.


As you can see, digital transformation of business process is a very important thing to do. To stay competitive in the market, you need to do this. You can make sure that your processes are transformed digitally by following the steps I’ve just discussed in this article.

Digital Transformation of Business Process

The digital transformation of business process is one of the areas that companies need to do. They need to also focus on these and not just on technology. Why? Read on to know.

Digital Transformation of Business Process

For many companies, when they think of digital transformation, they automatically think about technologies such as information technology, the Internet of Things, artificial intelligence, virtual reality, etc. However, they need to remember that digital transformation is about much more than technology.

The concept of digital transformation has been around for a while. It’s not something new. It’s about integrating digital technology into all aspects of business processes. Companies need to then focus on the following three areas when they are implementing digital transformation in their business processes:

Business Process

A business process is a way you conduct your business. It’s the way you gather information, create products or services, and deliver them to your customers. You need to have a solid business process in place so that you can improve it using technology.

Business Strategy

It’s not enough to know how to use technology to help you with your business process. You also need to have a solid business strategy in place before you can even think of using technology in your business process.


You can have the best technology in the world, but if you don’t have the right people to use it, then you’re not going to get anywhere. You need to know who your target customers are and what their needs are before you can create a business process that will help them.

Business Process Digital Transformation Challenges

One of the biggest challenges companies face when they are trying to digitally transform their business processes is cultural change. Many companies have been doing things one way for decades. They are used to doing things that way because that’s how they got where they are today. It’s hard for companies to change their culture.

Another challenge is not being able to deliver on time. This is especially true when you’re dealing with technology because technology isn’t always reliable or easy to work with. 

Digital transformation doesn’t happen overnight. It takes time and a lot of hard work from everyone involved in the company to make it happen properly. So, companies need to be patient and understand that it’s going to take time and a lot of effort to be successful.

Technology is a big part of digital transformation. However, companies need to remember that it’s not the only part. You can’t just focus on technology and think that it will fix everything. You also need to focus on other areas such as business strategy, people, and business process for your digital transformation to be successful.


So, do you want to transform your business? If yes, do you know the steps to digital transformation? Well, I guess you got the answers to your questions in this article. Digital transformation is not an easy task but it will help you to succeed in business. So, what are you waiting for?