Digital transformation is now an imperative in the public sector. In this article, we will examine the top four areas where governments need digital technologies.
Continue to read to know more.
Digital Transformation in Public Sector
A public sector must be fit for future trends. But, it can only be possible if they reinvent itself. And that happens by having digital transformation initiatives.
Digital transformation is not just about applying technologies. Instead, it needs a complete change of the culture, governance, processes, and mindset.
DX also helps the sector realize the importance of building relationships and models. And it should always be for the people and the citizens.
Four Areas of Concern in Digital Transformation in the Public Sector
To create this digitally-enabled public sector of the future, governments have four critical areas to consider.
- Customer experience
- Public value
- Citizen security
- Smart infrastructure
Citizens now expect everything to be personalized. And that also applies to public services. So, governments should enhance the end-to-end experience of public services for their citizens now.
Like the private sector, this need requires a citizens-first culture and mindset. For example, they can use chatbots to complete transactions within government websites.
In delivering any service, the goal should be the following:
- promote transparent and efficient interaction
- improve service quality
- enhance the level of public trust in government
- drive better citizen outcomes
We are in the era of uncertain growth and rising demand. So, the public sector should look for sustainable initiatives that can support public services.
For instance, blockchain technology allows governments to track finance. So, they can monitor the expenses of the spending department. Then, they can make better decisions for allocating funds.
RPA offers increased efficiency for tasks, too. It also has the flexibility that allows agencies to cope with demands.
3D printing also has the potential to improve the processes, too. For one, it can reduce construction costs for public projects.
Truly, we are in an uncertain time. Today, we face threats from terrorists offline and online.
So, the public sector should protect citizens from a whole range of threats. As a result, we can live and work without fear. With this concern, digitalization is both a help and a stumbling block.
For one thing, vulnerabilities arise in digitalization. With the rise of cyberattacks, hackers can even exploit the election processes.
On the other hand, technologies provide a better means of combating threats. With the help of AI, cyber defense is more effective.
Now, citizens are concerned about the use of their data. So, the public sector should launch information security management systems.
They can also apply cloud computing. This allows them to increase their own computing capacity. Thus, providing safer platforms for citizen transactions.
Many concerns now can be tackled with smart infrastructure. For example, electric vehicles, smart power grids, energy-efficient buildings can solve urbanization, pollution, and climate change issues.
That’s why governments face the pressure to develop a smart city in urban areas. In fact, studies show that nearly US$100 trillion worldwide has to be spent on it in the next two decades.
It gives an opportunity for the sector to make use of the latest technologies. So, they can meet the maximum value and create resilience in a country.