Tag Archives: Dx

Measuring Digital Transformation: How?

What are some ways in measuring digital transformation (Dx)? There are many. If you are doing the journey, you must know these.

So, keep on reading to know more.

Measuring Digital Transformation

Doing a Dx needs to be an organization-wide effort. Everyone needs to work together. But due to it being done in a large size, it can be hard to measure your level of progress.

Aside from that, some leaders feel like making a KPI is a pain. That is why, as per one survey, almost half of those doing Dx do not have any metrics at all.

That is just sad. It contributes to the fact that around 70% of companies fail at their Dx. To avoid this, you will need to have the right metrics.

Of course, there is no one-size-fits-all when it comes to that. But there are some basic ones you need to cover.

Measuring Digital Transformation: How?

Compare Numbers

In doing Dx, chances are, you adopted a new system or software to help your employees. In this case, you will need to measure the number of licenses bought versus the number of users.

So, you will have an idea of how many are using your software. In short, you will know your adoption rate.

But to help you with that, you can always use a digital adoption platform (DAP). These platforms make it easier for your employees to use your new software to its full extent. One of the best DAPs in the market today is WalkMe.

Level of Usability

Next up, you will need to analyze the usage of your digital tools. Are they helping your employees with their workload? In what ways?

Measuring this can help you see whether they are not offering much help. Because if that is the case, you can go and find where the problem lies.

So, you can find a solution to enhance their user journey.

Process per Software

Another area to measure is the number of the process each software does. How much can each one do? Can you add more? Or not?

With this, you can better see the value each software brings. So that you can see which ones to keep and which ones to let go of.

Productivity Indicators

In doing a Dx, you need to ensure that this aligns with your company’s business goals. Meaning, your Dx needs to help enhance your productivity.

To know if it is doing so, you will need to measure this. How? By the volume or value of outputs versus the time and resources you used.

Digital Investments Income

Last, you will need to measure how much you made thanks to your digital investments. So, you will need to compare how much you made before you adopted them versus after.

Did you see a rise in revenue? Is it at a standstill? Or are you seeing a dip? If you see results other than a rise in revenue, you can then find out what went wrong.

With all these, we hope you can measure your Dx efforts well.

Digital Transformation Maturity Levels

There are many levels to digital transformation maturity. Do you know these? If not, then you should get to know these? Why?

Because this will help you assess at which level you are already at. Then, you will be able to plan your next step.

So, what are the different digital transformation (Dx) maturity levels? Read on to know more.

Digital Transformation Maturity Levels


Every company starts at the beginner level. If you just started, then, of course, you are at this level. Meaning, you just started your digitalization and have not tried much yet.

Also, chances are, you still do not have a presence online. This shows that you have not used the full power of the web for your digital channels. No no company website, no mobile app, or whatnot.

But if you do have one, it may be that it is not that useful yet. At this level, you are yet to focus on your customers.

As for some companies at this level, their leaders are still having second thoughts. Is this also true for your company?


At this level, everyone is more open to change, including leaders. If you have spent a good amount of time on your Dx, then may be at the intermediate level.

At this level, you are also starting to listen to what your customers need. But that does not mean you are already customer-centric.

Further, you are also starting to have a better digital presence. All your efforts are now halfway through. But you are not making full use of data-based intelligence.

The good thing is, your digital culture is now taking shape. But you will still need to make a better plan to solidify this.


If you are on your Dx journey for a long time, then you may already be at the advanced level. At this level, you may already be doing many Dx initiatives.

One of these is making your digital presence complete. So, you may already have a perfect digital channel for your customers.

Further, your digital culture is not getting stronger. Meaning, people at the top to bottom are now feeling good with all the changes you are doing.

Also, you may already have been using smart data analysis. So, you only have one step to go.


At the last level, you become an expert in your Dx. What does this mean? You are already perfect at being customer-centric.

So, you are ready to meet all their needs and demands that are always changing. Is this true for your company?

Further, you may already have clear metrics to show the progress of your Dx. In this case, you can see which areas you need to improve or keep.

And lastly, you now have an agile digital culture.

Digital Transformation Maturity Levels: Where are You?

So, at which level are you already at? To help take you up to the expert level, you will need to ensure a high digital adoption rate. How? Using the digital adoption platform, WalkMe can help.

Digital Transformation Facts to Know

Knowing some digital transformation facts can help you go on with your journey. And this is important if you want to soar high and win.

Doing a digital transformation (Dx) is now very crucial for a company’s survival. This is because we are now living in a digital world. 

So, you will need to have a good roadmap and follow-through. But what do some companies think when doing Dx?

We will see some Dx facts and see what these mean. Read on.

Digital Transformation Facts to Know

95% Think a Digital Workplace is Vital

As per CMS Wire, 95% of organizations think having a digital workplace is vital. What does this mean?

Many organizations now see where they are at. Thus, they see the value digital tools bring to them. But even though many are thinking this way, only a third a doing a Dx.

Meaning, we are now seeing a big gap of those seeing the value of Dx versus those actually doing it. So, one question arises. When are they going to transform?

As time goes by, competitors are going to be better. Also, customers’ demands will only get higher. There are many risks in holding off doing a Dx.

70% Changed Their Top Teams

In one of McKinsey’s surveys, around 70% of companies changed their top teams while doing their Dx. What does this mean? There is a large need to change a company’s foundation.

Aside from that, they will need to have the right:

  • investment
  • education
  • workplace compliance
  • cultural shift

But the biggest change they will make would be changing their top teams. Having the right leaders is crucial. These people will be the ones to guide a company’s journey.

Also, they will ensure that their transition is smooth during the changes they will need to adopt. Without the right people, it is like the blind leading the blind. Thus, it is understandable why companies are changing their top teams.

68% Think the Future Relies on People and AI

Many companies are now using artificial intelligence (AI). And this tech is only getting smarter and smarter over time. As a result, 68% of business leaders think that the future relies on AI and people.

And that is not a far-fetched idea. AI is now helping many industries. Also, it is now being used in many areas. May it be data analysis, customer service, manufacturing, and more.

Also, machine learning is learning more complex stuff. That is why it is now doing tasks that it could not before.

Like cybersecurity and its ability to learn from past attacks. Then, preventing them from happening again. And over the years, it would not be a surprise if it can learn to aid in more complex areas.

What Other Digital Transformation Facts Do You Know?

These are some Dx facts today. Are there other facts that you know of? Here is another one: to succeed in Dx, you will need a high digital adoption rate. But how? WalkMe can help. They are the leading digital adoption platform today.

Digital Transformation Capabilities to Have

Before doing the journey, there are some digital transformation capabilities you need to have. This will help you succeed.

What are these? Read on to know more.

Digital Transformation Capabilities to Have


Technology is a key driver in doing digital transformation (Dx). Especially now that new techs are always rising. We now have:

Over time, these techs become easier to use. But that is not to say that you will not need some time to understand how they work. Everyone needs to have in-depth knowledge of how your techs work.

Aside from that, you will need your new techs to work with your old system. But that will be harder to do if you still keep legacy systems. So, you need to get rid of them.

How? You will need to have strong tech capabilities. Make sure you have the right talents. These people will be the ones to help you align your new techs with your business value.


Next up, data. Today, we are making and using data more than ever. Thus, making king when it comes to Dx. But not every company keeps up with the basic standards when it comes to data.

But to ensure success, you will need to use both data and analytics with great quality. Aside from that, you will need to:

  • learn about new types of data
  • collect more data than usual
  • make full use of proprietary data
  • bring everything together
  • find and get rid of unuseful data

Knowing the value of data is not enough. You will also need to assign the right person to take care of all your data. So that this person can help you leverage all the data you have. This capability is crucial.


Before you can call your Dx a success, there are many areas you need to consider. Some of them are:

  • finding ways how to meet your customers’ needs
  • making seamless work activities
  • managing silos to move forward

To achieve this, you will need to have the right process. But that can be hard to do if you still keep the old ways of thinking.

So, you will need to have a talent that is a forward-thinker when it comes to process. This person should be able to manage silos by:

  • meeting customer needs
  • enhancing existing processes
  • making new processes

Organizational Change

The capability to do an organizational change is also crucial. So, you will need someone that has strong:

Having a person with all these skills is vital for success. Why? So that you will not only focus on tech, data, and process.

Oftentimes, companies forget about the human side in doing Dx. But you should avoid that as it will lead to failure.

Acquire These Digital Transformation Capabilities

What do you think? Do you already have all these four capabilities? As said, in-depth knowledge of tech is crucial.

In short, you need a high digital adoption rate. How? You can get the help of WalkMe for that.

Digital Transformation Security

Today, many companies are doing some sort of digital transformation efforts. But some overlive the value of digital transformation security.

But that should not be the case. The adoption of new and more digital technologies can put them at a higher risk from cybercrime.

What are these risks? What can you do? Read on to know more.

Digital Transformation Security Risks

Today, we now rely on lots of techs to work. Also, we make and use a huge amount of data. As a result, there are now a lot of entry points for hackers.

Thus, creating more areas to protect. Of course, you do not want to experience a data breach, right?

Aside from that, we are now almost always connected to the internet. And not all employees know the value of cybersecurity. So, that is another risk right there.

If you will do a Dx, then it means you will make or enhance your shared network. Thus, making it easier to attack your system.

So, how can you avoid this from happening?

Digital Transformation Security Measures

Security Systems

First off, you will need to secure your systems. There are two ways to do so:

  • Use security systems. These can help you in your security efforts. For example, if an attack happens, you can spot it faster and know the details.
  • Secure apps and platforms. If you are making an app or platform, make sure to put build-in security to each one.

If you follow these, it can help you lessen the risks that you face.


Do not forget to also focus on your staff. Why? Less tech-savvy employees are a hacker’s favorite target. But they are your first line of defense. 

So, you will need to help them by:

  • Communication. Help the know what risks to avoid and what to do when an attack happens. Also, tell them that they should notify the right people if they spot any threats or vulnerabilities. This will help you solve any problems early on.
  • Educating and training them. Help them know how to use new techs that you got due to your Dx. Train them about cybersecurity. You can do this early on during the onboarding. Also, do it from time to time and refresh your employees.

Digital Transformation Security Best Practices

Aside from the security measures, you will also need to its best practices. So, you will need to:

  • Do routine testing. Test all your systems from time to time. Check for any vulnerabilities. Also, spot any areas that are prone to cyber-attacks.
  • Use automated security. This will help you do automated checks on your system. Also, it will block any unusual activities.

Last Words

As you can see, security is an important matter when it comes to Dx. Adopting new techs means new openings attackers can enter. But if your employees do not know how to use these techs, it can put your company at risk.

So, you will need to have a high digital adoption rate to avoid this. To ensure that, WalkMe is the best platform to use.

Digital Transformation Roadmap: How?

Having a digital transformation roadmap can help set you up for success. But do you know how to make one? What are its steps?

Keep on reading to know more.

Digital Transformation Roadmap: Steps to Success

Step 1: Vision, Mission, Goals

Of course, you will need to set clear goals for your digital transformation (Dx). But do not forget about your vision and mission as well.

To do so, see which areas need improvement. Then, align it with what your customers need and the technologies you plan to use.

Step 2: Get Everyone on Board

Next up, you will need to get everyone on board. But you will need to start at the top so that it will be easier to convince everyone.

To do so, make sure you let them understand your goals clearly. And how Dx can help each one of them.

Step 3: Prioritize Issues

The next step would be listing all issues you are facing. Then, list on top those you need to prioritize. How?

You will need to chart the issues and their impact versus the efforts needed to solve them.

Step 4: Set KPIs

Yes, you will need to set your KPI early on. This will help you measure how all your efforts are doing along the way. There are many ways to do it.

One example is using the SMART goals or:

  • Specific
  • Measurable
  • Achievable
  • Realistic
  • Time-based

Step 5: Set Roles

Your key stakeholders need to have roles they have to play in your Dx journey. This will drive a complete buy-in from them.

So, minimize your projects into smaller chunks. Then, assign these mini-projects to one stakeholder each. But do not forget to give them the support or resources they need to finish the project.

Step 6: Set Time and Budget

Of course, you will need to have enough time and budget to make your Dx successful. So, set a timeframe and budget for each project.

Then, be sure to have an open line that you can use to check for any changes or updates. 

Step 7: Phase Approach

Try to do things by phase or project by project. Do not try to make everything all at once.

This will help you see what you did well or not. Then, it is easier to make adjustments.

Step 8: Feedback

Of course, you will need to get feedback from your workers and partners. This will help you do any needed changes.

Step 9: Celebrate Small Wins

Doing a Dx is a long journey. So, do not forget to celebrate the small wins. This will help charge everyone up for the next project to come.

Step 10: Ride the Momentum

The last step is to ride the momentum. Dx is a continuous journey. So, if the past project was a success, ride its momentum and go to the next one.

Digital Transformation Roadmap

So, this is a solid Dx roadmap that you can do. Make sure to align everything with your company’s needs. Also, you can use WalkMe to help you with your digital adoption later on.

How to Make a Digital Transformation Plan

Do you know how to make a digital transformation plan? If you want to undergo this journey, then you will need to have a solid one.

Companies are now doing a digital transformation (Dx). But not all are seeing success in their efforts. Why? Oftentimes, it is due to the lack of a solid Dx plan.

So, if you do not want to be like many, you need to ensure you know what you are doing. To do so, we will help you learn how to make a Dx plan,

Keep on reading to know more.

How to Make a Digital Transformation Plan

Get Evidence First

Before doing Dx, you will first need to get evidence of various things. Like where you are at, where you want to go after the Dx, and how. Much like any other journey.

To do so, you will need to know:

  • your company’s strengths and weaknesses
  • who and what your competitors are doing
  • what your customers want

If you have the answer to all these, it will help clear the road for your Dx.

Make a Clear Goal

Once you get all evidence, it is time to make a clear goal. It is not enough to know where you want to go with your Dx.

Make your goal detailed and specific. Are you behind your rivals and want to keep up with them? Do you want to meet some customer expectations?

To move to the next step, you will need to use a model. One good sample is using the 5S marketing goals.

Of course, you will also need your Dx to work on your customer’s side. So, start with discovery. What are your customers’ needs? What are their pain points? After answering these, make a goal out of it.

Then, go ahead and try on what you are planning to do. If you plan to make an app for customers, make a prototype first.

Make Clear Steps on Launching

The last step would be knowing how you will launch your Dx. So, you will also need to plan this out well.

To do so, you need to tick off these three things:

  • High-level backer. Do you already have every C-suite on board? If not, make sure to get their go signal. You will find it easier to convince everyone if people at the top of the pyramid are positive about the changes.
  • Clear vision. Ensure that the vision for your Dx is clear and memorable. Then, make a step-by-step map of how you plan to get things done.
  • Digital team. Of course, all these plans will not work if you do not have the right digital team. So, make sure you have the right skill set you need.

Make a Solid Digital Transformation Plan

If you follow all these, then you can make a solid Dx plan. But what comes next after your journey? Digital adoption. To ensure a high adoption rate, you can get the help of WalkMe, the leading company in the field.