What are some ways in measuring digital transformation (Dx)? There are many. If you are doing the journey, you must know these.
So, keep on reading to know more.
Measuring Digital Transformation
Doing a Dx needs to be an organization-wide effort. Everyone needs to work together. But due to it being done in a large size, it can be hard to measure your level of progress.
Aside from that, some leaders feel like making a KPI is a pain. That is why, as per one survey, almost half of those doing Dx do not have any metrics at all.
That is just sad. It contributes to the fact that around 70% of companies fail at their Dx. To avoid this, you will need to have the right metrics.
Of course, there is no one-size-fits-all when it comes to that. But there are some basic ones you need to cover.
Measuring Digital Transformation: How?
In doing Dx, chances are, you adopted a new system or software to help your employees. In this case, you will need to measure the number of licenses bought versus the number of users.
So, you will have an idea of how many are using your software. In short, you will know your adoption rate.
But to help you with that, you can always use a digital adoption platform (DAP). These platforms make it easier for your employees to use your new software to its full extent. One of the best DAPs in the market today is WalkMe.
Level of Usability
Next up, you will need to analyze the usage of your digital tools. Are they helping your employees with their workload? In what ways?
Measuring this can help you see whether they are not offering much help. Because if that is the case, you can go and find where the problem lies.
So, you can find a solution to enhance their user journey.
Process per Software
Another area to measure is the number of the process each software does. How much can each one do? Can you add more? Or not?
With this, you can better see the value each software brings. So that you can see which ones to keep and which ones to let go of.
In doing a Dx, you need to ensure that this aligns with your company’s business goals. Meaning, your Dx needs to help enhance your productivity.
To know if it is doing so, you will need to measure this. How? By the volume or value of outputs versus the time and resources you used.
Digital Investments Income
Last, you will need to measure how much you made thanks to your digital investments. So, you will need to compare how much you made before you adopted them versus after.
Did you see a rise in revenue? Is it at a standstill? Or are you seeing a dip? If you see results other than a rise in revenue, you can then find out what went wrong.
With all these, we hope you can measure your Dx efforts well.